We engaged Legate to do up our invisible grille, main gate and window grille and blind expert for zip track. Let me share my experience.
Legate:
- Sales is a China Chinese lady, who shared with me her past experience in this condo with whats'app pic and video. Very transparent.
- The wait from confirming the order to installation are about 1-2 months. They are busy, no doubt.
- The sales lady submitted the drawing and colour quote etc to the management office directly and informed me when the permit is approved.
- The installer (2-3 Indian) came on time and installed the gate, window but refused to install the invisible grille as the sales had submitted the wrong colour. He says will reschedule and bring back to redo the right colour. He says he knew the colour very well cos he did many in this project. I gave him a thumb up, very responsible, not to leave a headache for me. The installation takes about 2 full days.
- After-sales: the sales came over and make sure everything is in place for us before collecting the last payment.
- Overall, I'm pleased dealing with them.
8 months later, I wanted to install zip track, i called them up again for a quotation. Price range is the cheapest of all, but the one thing I don't like is about the wiring. They had a policy that for safety reason, the wiring has to be install outside the blind and kind of too expose. Hence i looked around and found blindexpert.
Blindexpert:
- Sales is a Malaysia young chap, bringing all the materials up for the first meeting. He shared with me some points that the legate sales missed out that may cause some drainage problem. I'm quite happy with his proposal of the wiring and setting that he proposed. So decided to go for it even the price is higher than legate.
- After confirmation, The Salesperson keeps changing the installation date. From Friday to Sat to Monday then back to Friday. Their wait time after installation is about 2 weeks or less.
- I have to apply for the permit from MO myself. When I requested for drawing, he told me that he did 2 units in this project, and none asked for drawing. So he won't have any drawing. When I checked with MO on the other units, then realised the so call two units either did not submit to MO or its a bluff deal, hence no records. I don't care, I insist the drawing else will have to change vendor. I don't care how ppl do it, I don't want to have any headache with the MO after installation.
- The installer came later from the appointment time, 2 Malaysia man and 1 china chinese took about 2 hrs to complete the job the installation of the metal bar WITHOUT the BLINDS. WHAT? yes, then they tell me that there is no stock of the blind. Worst is the installation and size i requested is different. This made me boils, scolded the sales and the manager, and they got the blinds for me the next day, another 6 hours job without rectified the size. Haiz.
- After-sales: never heard from the sales other than collecting money.